Community Guidelines
Our standards and expectations for creating a safe, respectful, and trustworthy pet sitting community
Our Community Values
At Zuppi, we're building a community based on trust, respect, and a shared love for pets. These guidelines outline the behavior we expect from all members of our community, including pet owners and pet sitters. By following these guidelines, you help us create a positive experience for everyone and ensure the safety and well-being of the pets in our care.
Our Mission
To connect pet owners with trusted pet sitters who provide exceptional care, creating peace of mind for pet owners and a fulfilling experience for pet sitters.
Our Vision
To provide expert and professional care like no other in Dubai and across the UAE, where every pet receives the love and care they deserve.
Guidelines for Pet Owners
Accurate Information
Provide complete and accurate information about your pet, including:
- Health conditions and medication requirements
- Behavioral traits and temperament
- Dietary needs and restrictions
- Exercise requirements
- Emergency contact information
Clear Communication
Maintain clear and timely communication with your pet sitter:
- Respond promptly to messages and booking requests
- Provide detailed instructions for pet care
- Inform sitters of any changes to your pet's routine or needs
- Be available during the sitting period for emergency contact
Respect for Sitters
Show respect for pet sitters and their time:
- Be punctual for meet-and-greets and scheduled appointments
- Provide adequate notice for booking changes or cancellations
- Ensure your home is clean and safe for the sitter
- Leave appropriate supplies for your pet's care
- Provide fair compensation for services rendered
Honest Reviews
Provide honest and constructive feedback:
- Leave fair and accurate reviews based on your experience
- Highlight both positive aspects and areas for improvement
- Address concerns directly with the sitter before leaving negative feedback
- Focus on the quality of pet care provided
Guidelines for Pet Sitters
Professional Care
Provide professional and attentive care to all pets:
- Follow all care instructions provided by pet owners
- Administer medications as directed
- Maintain the pet's regular routine as much as possible
- Provide appropriate exercise and mental stimulation
- Keep the pet's living area clean and safe
Regular Updates
Keep pet owners informed about their pet's well-being:
- Send photos and videos of the pet during sitting sessions
- Provide updates on feeding, medication, and activities
- Notify owners immediately of any concerns or emergencies
- Respond promptly to owner messages
Reliability and Punctuality
Demonstrate reliability in your commitments:
- Be punctual for all appointments and scheduled visits
- Honor all booking commitments
- Provide adequate notice if you need to cancel or reschedule
- Stay for the full duration of scheduled visits
- Be prepared with necessary supplies and equipment
Respect for Privacy
Respect the privacy and property of pet owners:
- Only access areas of the home necessary for pet care
- Do not invite guests to the owner's home
- Keep all owner information confidential
- Leave the home in the same condition you found it
- Report any accidental damage immediately
Reporting Violations
If you believe someone has violated our community guidelines, please report it to our support team. We take all reports seriously and will investigate each case thoroughly.